Level of service
Asset Management – an anatomy, Version 4, published by The Institute of Asset Management in July 2024, defines level of service as the: ‘parameters, or combination of parameters, which reflect social, political, environmental and economic outcomes that the organization delivers. Note: (1) The parameters may include safety, customer satisfaction, quality, quantity, capacity, reliability, responsiveness, environmental acceptability, cost and availability.’
Anticipate, react, recover; Resilient infrastructure systems, published by the National Infrastructure Commission in May 2020, defines levels of service as: ‘Standards or thresholds that are used to express the quality and/or availability of an infrastructure service that an infrastructure provider should aim for.’
Urban Design Guidelines for Victoria, published by The State of Victoria Department of Environment, Land, Water and Planning in 2017 suggests that level-of-service (quality of service or service quality) refers to: ‘The capacity and effectiveness of a system's functionality, as experienced by users, to provide the service for which it is intended. For a pedestrian street or a park, the service can comprise various factors such as active, interesting surroundings, path width, pavement surface, seating opportunities, obstacles, safety from traffic, cleanliness.’
[edit] Related articles on Designing Buildings
Featured articles
Check out some of the best features and news from Designing Buildings as well as key stories from around the web.
Introduction to radon awareness
New technical information sheet published by CIOB.
Updated supplier guide can help electrical contractors engage with NHP.
CIAT confirm the winners of the 2026 architectural technology awards.
Government launches a one stop shop for flood preparedness.
Sir Edwin Lutyens: Britain's greatest architect? Book review.
CIOB publishes free template to help assess and manage risks.
ECA's reflections on Party Conference season
Burnham wants to be confident of winning before asking for a fresh mandate.
New Chief Construction and Scientific Adviser
Sergio Cavalaro, Professor of Infrastructure Systems at Loughborough University.
Building safety levy for England
CIAT publish estimator tool for members.
Water sector faces a growing crisis that could slow the delivery of vital infrastructure.
Undervaluing our industrial past
Heritage value changes as taste for building styles changes.
Changing expectations around competence and compliance
New information sheet from CIAT.